MSD

MSD is a next generation ITSM++ solution that delivers a comprehensive set of IT service management capabilities to improve service levels and productivity across the entire organization.

Through the tight integration of its Change, Incident, Problem, and Service Request Management processes around a common configuration management database (CMDB), the Service Management sub-module provides IT organizations with a highly efficient, effective, and dynamic mechanism.

Through this organizations can resolve incidents and problems, manage service level agreements (SLAs), and increase end user satisfaction.

MSD是下一代ITSM ++解决方案，可提供全面的IT服务管理功能，以提高整个组织的服务水平和生产力。

通过围绕通用配置管理数据库（CMDB）紧密集成其变更，事件，问题和服务请求管理流程，服务管理子模块为IT组织提供了高效，有效和动态的机制。

通过此组织，可以解决事件和问题，管理服务级别协议（SLA）并提高最终用户满意度。